FAQs
Welcome to our FAQ section! Here you’ll find answers to the most common questions about VGR Direct, including our products, shipping, returns, warranty, and more. Whether you’re a new customer or a returning shopper, this guide is designed to make your experience smooth and hassle-free.
General Information
VGR Direct is the official online store for VGR, a trusted brand in personal grooming since 2013. We offer high-performance trimmers, clippers, dryers, stylers, and full grooming kits designed for both professionals and everyday users.
Our range includes trimmers, clippers, hair dryers, straighteners, curlers, beard kits, grooming sets, and accessories. We focus on modern, user-friendly tools with professional-grade features.
Visit our About Us page to discover our Exhibition Hall of 300+ products and learn about our ISO9001-certified Product Testing Lab.
Ordering & Shipping
Browse the site, add items to your cart, and check out by entering your shipping and payment information.
We accept Visa, Mastercard, American Express, and PayPal where available.
8–12 business days for most destinations.
USA & Canada
- Standard Class (Trimmers, Clippers): $9.99
- Heavy Class (Dryers, Kits): $14.99
Europe
- Standard Class: $8.99
- Heavy Class: $13.99
Australia & New Zealand
- Standard Class: $9.99
- Heavy Class: $14.99
Shipping class is auto-assigned at checkout.
Standard Class: Trimmers, clippers, small tools, accessories
Heavy Class: Hair dryers, full kits, bundles, pro appliances
Yes, you’ll receive a shipping confirmation email with a tracking number and delivery details.
Occasionally. During active promotions, qualifying products will show “Free Shipping” and be reflected at checkout.
Yes. We ship to North America, Europe, Australia, New Zealand, and most other countries. Customs duties or local taxes may apply based on your country.
Some products with maintenance oils may require slower shipping methods. We’ll notify you if this affects your order. In some cases, the product may be shipped without the maintenance oil to comply with international shipping regulations
Returns & Warranty
Unused items can be returned within 30 days in original packaging. See our Returns Policy for full terms.
Visit our Contact Us page to request a return. Include your order number and the reason for return.
Yes, every item comes with a 1-year warranty against manufacturing defects.
- Internal motor or component defects
- Electrical issues from normal use
- Manufacturing faults
- Damage from misuse or accidents
- Accessories and blades
- Wear and tear
- Unauthorized repairs
Go to our Contact Us page to submit your request with order details and product issue.
Product Use & Manuals
Clean and oil blades regularly, store in dry areas, and follow your product’s user manual.
Manuals are linked on product pages. If missing, contact us via the Contact Us page.
Customer Service
Use the form on our Contact Us page for any questions or concerns.
Monday to Friday, 9 AM to 5 PM (GMT+1).