Support
Need Help? We’re Here for You.
At VGR Direct, your satisfaction is our priority, from the moment you browse to long after your purchase. Our dedicated support team is ready to assist you with any questions or concerns you may have.
How Can We Help?
We’ve categorized our most common support requests to get you the help you need quickly:
- Order Assistance:
- Track Your Order: Keep an eye on your delivery every step of the way on our Track Your Order page.
- Modify an Order: Need to make a change before it ships?
- Missing or Delayed Delivery: Get help if your package hasn’t arrived as expected.
- Product Support:
- Using Your VGR Product: Find detailed instructions and tips.
- Troubleshooting: Get assistance with any product issues you might encounter. Visit our Help Center for common questions and guides.
- Returns & Exchanges:
- Not Completely Satisfied? Learn about our hassle-free return process and initiate a return or exchange for eligible items on our Refund and Returns Policy page.
- Warranty Claims:
- 1-Year Warranty: All VGR products are covered by a 1-year warranty against manufacturing defects. Find full details and learn how to submit a claim on our Warranty Information page.
- Technical Issues:
- Product Not Working Right? Describe the issue, and our team will help troubleshoot or arrange a replacement if eligible.
Still Need Assistance?
If you can’t find what you’re looking for above, or have a unique question, don’t hesitate to reach out directly.
- Visit our Contact Us page: Fill out our easy-to-use form. Our team aims to respond to all inquiries within 1 business day.