Shipping Policy
At VGR Direct, we’re committed to delivering your premium grooming tools quickly, safely, and affordably. Our streamlined shipping process ensures your products reach you in perfect condition, no matter where you are in the world.
Global Shipping Coverage
We proudly ship to customers across three major regions, making VGR’s innovative grooming solutions accessible worldwide. All shipping rates include full package tracking and delivery confirmation for your peace of mind.
North America
USA & Canada
Our shipping to North American customers offers reliable delivery with competitive rates:
- Standard Class (Hair Trimmers & Clippers): $9.99
- Heavy Class (Hair Dryers & Product Sets): $14.99
- Delivery Time: 8–12 business days
Europe
France, Germany, Italy, Spain, Portugal, Poland, Sweden, Denmark, Netherlands, United Kingdom
European customers enjoy our fastest international shipping with excellent value:
- Standard Class (Hair Trimmers & Clippers): $8.99
- Heavy Class (Hair Dryers & Product Sets): $13.99
- Delivery Time: 8–12 business days
Australia & New Zealand
Australia & New Zealand
Pacific region customers receive the same reliable service:
- Standard Class (Hair Trimmers & Clippers): $9.99
- Heavy Class (Hair Dryers & Product Sets): $14.99
- Delivery Time: 8–12 business days
Understanding Our Shipping Classes
Standard Class
Perfect for compact, lightweight grooming essentials including:
- Hair trimmers and clippers
- Small grooming accessories
- Individual styling tools
- Replacement parts and attachments
Heavy Class
Designed for larger, more comprehensive grooming solutions including:
- Hair dryers and styling equipment
- Complete grooming kits and sets
- Multiple product bundles
- Professional-grade appliances
Your shipping class is automatically determined at checkout based on the products in your cart, ensuring you always pay the most accurate rate.
Order Processing Timeline
What Happens After You Order
Order Confirmation (Immediate) You’ll receive an instant email confirmation with your order details and expected processing timeline.
Processing Period (1–2 Business Days) Our fulfillment team carefully prepares your order, including quality checks and secure packaging to ensure your products arrive in perfect condition.
Shipping Notification (Within 2 Business Days) Once your order ships, you’ll receive a detailed email with:
- Tracking number for real-time shipment monitoring
- Estimated delivery date
- Carrier information and delivery instructions
- Direct link to track your package online
Delivery Expectations
Estimated Delivery Times
All delivery estimates are based on business days (Monday–Friday) and begin counting from the ship date, not the order date.
Important Delivery Notes:
- Delivery times may vary due to local customs processing
- Weather conditions or peak shipping periods may cause delays
- Remote or rural addresses may require additional delivery time
- Holiday periods may extend normal delivery schedules
Tracking Your Order
Every VGR Direct shipment includes comprehensive tracking so you can monitor your order’s progress from our warehouse to your door. Track your package using the link provided in your shipping confirmation email.
Free Shipping Opportunities
Promotional Offers
We regularly offer free shipping promotions to help you save even more on your grooming essentials. When these special offers are active:
- Qualifying products will display “Free Shipping” badges
- Promotional codes may unlock free shipping thresholds
- Seasonal sales often include complimentary shipping
- Newsletter subscribers receive exclusive free shipping opportunities
Free shipping promotions are clearly marked at checkout and cannot be combined with other shipping discounts.
Shipping Cost Transparency
What’s Included in Your Shipping Fee
Complete Service Coverage:
- Professional packaging and handling
- Full insurance coverage for your products
- Comprehensive tracking from pickup to delivery
- Customer service support throughout the shipping process
No Hidden Costs:
- No additional handling fees
- No surprise packaging charges
- No extra costs for tracking or insurance
- Transparent pricing calculated at checkout
Special Shipping Situations
Address Requirements
Accurate Information is Essential: Please ensure your shipping address is complete and accurate. We cannot be responsible for delays or non-delivery due to incorrect address information.
Business vs. Residential Delivery: Both business and residential addresses are supported. Business addresses may receive faster delivery during standard business hours.
International Shipping Considerations
Customs and Duties: International customers may be responsible for customs duties, taxes, or fees imposed by their local government. These charges are separate from VGR Direct shipping costs and are collected by the delivery carrier or customs office.
Restricted Items: Some products may be restricted in certain countries. We’ll notify you if any items in your order cannot be shipped to your location.
Important Note About Maintenance Oils: Some of our hair trimmer and clipper products include maintenance oils that are classified as hazardous materials for air transport. These products can only be shipped via ground/surface transportation, which may result in:
- Extended delivery times for certain destinations
- Alternative shipping methods that may affect delivery schedules
- Some products being unavailable for air-only shipping routes
- In some cases, the product may be shipped without the maintenance oil to comply with international shipping regulations
If your order contains items with maintenance oils, we’ll automatically select the appropriate shipping method and notify you of any impact on delivery times.
Need Shipping Assistance?
Customer Support
Our shipping specialists are available to help with:
- Questions about delivery times to your area
- Assistance with tracking information
- Support for shipping address changes
- Help with international shipping requirements
- Resolution of delivery issues or concerns
Get Help Fast: Visit our Contact Us page for immediate assistance with any shipping-related questions. Our team responds quickly to ensure your VGR products reach you as expected.
Order Modifications
Before Your Order Ships: Contact us immediately if you need to modify your shipping address or delivery preferences. Changes may be possible during the 1–2 day processing window.
After Your Order Ships: Once your package is in transit, address changes must be made directly with the shipping carrier using your tracking information.
At VGR Direct, we believe exceptional products deserve exceptional delivery service. Our shipping policy is designed to provide you with reliable, transparent, and cost-effective delivery of your grooming essentials, backed by comprehensive customer support throughout the process.