Refund and Returns Policy - VGR Direct™ | Official VGR Trimmers & Grooming Store

At VGR Direct, we stand behind the quality of our grooming products and want you to be completely satisfied with your purchase. If for any reason you’re not happy with your VGR product, our straightforward returns policy makes it easy to return or exchange items within our specified timeframe.

30-Day Return Window

We offer a generous 30-day return period from the date of delivery, giving you plenty of time to test your new grooming tools and ensure they meet your expectations. This extended timeframe reflects our confidence in product quality and our commitment to customer satisfaction.

What Can Be Returned

Eligible Items

Full Product Returns

All VGR grooming appliances in original, unused condition
Products with all original packaging, manuals, and accessories
Items that show no signs of wear, damage, or modification
Products with all protective films and seals intact

Defective or Damaged Items

Products that arrive damaged during shipping
Items with manufacturing defects discovered upon initial inspection
Products that malfunction within the return period under normal use
Incorrectly shipped items (wrong product or quantity)

Items That Cannot Be Returned

Hygiene and Safety Considerations

Products that have been used or show signs of use
Items missing original packaging or accessories
Products with removed or damaged serial numbers
Items that have been disassembled or modified

Custom and Special Orders

Personalized or customized products
Special order items made specifically for you
Bulk or wholesale purchases (contact us for special arrangements)

Consumable Components

Replacement blades and cutting heads (unless defective)
Disposable accessories and attachments
Cleaning and maintenance supplies

How to Initiate a Return

Step 1: Contact Our Support Team

Before sending any items back, please reach out to our customer service team through our Contact Us page. Our representatives will:

Verify your order and return eligibility
Provide a Return Merchandise Authorization (RMA) number
Send detailed return instructions and shipping information
Answer any questions about the return process

Step 2: Prepare Your Return Package

Required Information

Include your RMA number clearly marked on the outside of the package
Pack the item in its original packaging whenever possible
Include all accessories, manuals, and documentation
Add a copy of your order confirmation or invoice

Packaging Guidelines

Use adequate protective packaging to prevent damage during transit
Ensure the product is clean and in original condition
Remove or cover any shipping labels from original packaging
Include a brief note explaining the reason for return (optional but helpful)

Step 3: Ship Your Return

Return Shipping Options

Use a trackable shipping method for your protection
Consider purchasing shipping insurance for valuable items
Keep your tracking number and shipping receipt until refund is processed
Package should be sent to the address provided by our customer service team

Return Shipping Costs

Standard Returns

Customer Responsibility For returns due to change of mind, incorrect ordering, or personal preference, customers are responsible for return shipping costs. We recommend using a tracked shipping service to ensure safe delivery.

Our Responsibility

VGR Covers Shipping When:

Items arrive damaged or defective
We ship the wrong product or quantity
Products fail within the warranty period
Items don’t match the description on our website

In these cases, we’ll provide a prepaid return shipping label or reimburse your shipping costs upon receipt of the returned item.

Refund Processing

Inspection and Processing Time

Quality Check Process Once we receive your returned item, our team will:

Inspect the product to verify it meets return conditions
Test functionality for defective item claims
Confirm all accessories and packaging are included
Process your refund within 3-5 business days of receipt

Refund Methods and Timing

Refund Destination

Refunds will be credited to your original payment method
PayPal refunds typically appear within 24-48 hours
Credit card refunds may take 3-7 business days depending on your bank
We’ll send email confirmation once your refund is processed

Refund Amount

Full product price refund for eligible returns
Original shipping costs are non-refundable (unless we’re at fault)
Return shipping costs are deducted from refund (for standard returns)
Any applicable taxes will be refunded according to local regulations

Exchanges

When Exchanges Are Available

Product Exchanges

Defective items can be exchanged for the same model
Wrong size or model exchanges (subject to availability)
Color or style preferences (within return window)
Damaged items received can be immediately replaced

Exchange Process Contact our customer service team to discuss exchange options. In most cases, we’ll process exchanges as a return and new purchase to ensure fastest service and proper inventory management.

International Returns

Special Considerations

Additional Requirements

International returns may require customs declarations
Customers are responsible for any customs duties or fees
Extended processing time may apply for international returns
Some items may not be eligible for international return due to shipping restrictions

Pre-Return Communication We strongly recommend contacting our support team before returning international orders to discuss the most cost-effective solution and ensure compliance with international shipping regulations.

Warranty vs. Returns

Understanding the Difference

Returns Policy (30 days)

Change of mind or preference
Wrong product ordered
Immediate defects or damage
General dissatisfaction with purchase

Warranty Coverage (12 months)

Manufacturing defects discovered after 30 days
Performance issues under normal use
Component failures during warranty period
Long-term quality concerns

For issues arising after the 30-day return window, please refer to our Warranty Policy for coverage details and claim procedures.

Restocking Fees

When Restocking Fees Apply

VGR Direct does not charge restocking fees for most returns. However, restocking fees may apply to:

Large or bulk orders (over $500)
Special order or custom items
Items returned outside our standard return window
Products requiring extensive inspection or refurbishment

Any applicable restocking fees will be clearly communicated before processing your return.

Tips for Successful Returns

Best Practices

Before You Return

Contact customer service first to explore solutions
Check if the issue can be resolved through troubleshooting
Ensure you understand our return requirements
Keep all original packaging until you’re satisfied with your purchase

Packaging Your Return

Use original packaging when possible
Add extra protection for fragile items
Include all accessories and documentation
Take photos of the packaged item for your records

Customer Support

Our dedicated customer service team is here to make your return experience as smooth as possible. Whether you need help determining return eligibility, want to troubleshoot a product issue, or need assistance with the return process, we’re committed to finding the best solution for your situation.

For immediate assistance with returns, visit our Contact Us page and our team will respond promptly to help resolve your concerns.

Policy Updates

This returns policy may be updated periodically to reflect changes in our procedures or to comply with applicable regulations. Any changes will be posted on our website, and the most current version will always be available here.

Thank you for choosing VGR Direct. We appreciate your business and are committed to ensuring your complete satisfaction with every purchase. Our returns policy is designed to give you confidence in your VGR investment while maintaining fair practices for all customers.