Privacy Policy - VGR Direct™ | Official VGR Trimmers & Grooming Store

At VGR Direct, we deeply respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website (vgrdirect.com), make purchases, or interact with our services.

Information We Collect

Information You Provide Directly

Account and Purchase Information

Name, email address, phone number
Billing and shipping addresses
Payment information (processed securely through encrypted channels)
Order history and preferences
Product reviews and ratings

Communication with Us

Customer service inquiries and correspondence
Newsletter subscriptions and marketing preferences
Survey responses and feedback
Live chat conversations

Account Management

Username and password (encrypted)
Profile preferences and settings
Wishlist and saved items

Information Collected Automatically

Website Usage Data

IP address and approximate location
Browser type, version, and language settings
Device information (type, operating system, screen resolution)
Pages visited, time spent, and navigation patterns
Referral sources and search terms used to find our site

Cookies and Tracking Technologies

Essential cookies: Required for website functionality
Analytics cookies: Help us understand how you use our site
Marketing cookies: Enable personalized advertising and recommendations
Preference cookies: Remember your settings and choices

How We Use Your Information

Primary Business Purposes

Order Processing and Fulfillment

Processing and completing your purchases
Managing shipping, delivery, and returns
Sending order confirmations and updates
Handling warranty claims and customer service requests

Account Management

Creating and maintaining your account
Personalizing your shopping experience
Saving your preferences and order history
Providing secure access to your information

Communication and Support

Responding to your inquiries and requests
Providing technical support and assistance
Sending important account or service updates
Notifying you about changes to our policies

Marketing and Improvement

Personalized Marketing (with your consent)

Sending promotional emails and newsletters
Displaying relevant product recommendations
Sharing information about sales and new products
Customizing advertisements on our site and third-party platforms

Business Analytics and Improvement

Analyzing website performance and user behavior
Improving our products, services, and user experience
Conducting market research and trend analysis
Developing new features and functionality

Information Sharing and Disclosure

Service Providers and Partners

We share your information with trusted third parties who help us operate our business:

Payment Processing

Secure payment processors to handle transactions
Fraud prevention services to protect against unauthorized activity

Shipping and Logistics

Delivery partners to fulfill your orders
Tracking services to provide shipment updates

Technology and Analytics

Web hosting and cloud storage providers
Analytics platforms to understand website usage
Email marketing services (for subscribers only)
Customer service platforms and live chat tools

Marketing Partners (with explicit consent)

Advertising networks for relevant product promotions
Social media platforms for targeted advertising
Affiliate partners for referral programs

Legal and Safety Requirements

We may disclose your information when required by law or to protect our rights:

Compliance with legal obligations and court orders
Cooperation with law enforcement investigations
Protection against fraud, security threats, or illegal activity
Enforcement of our Terms of Service and other agreements

Business Transactions

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control.

Your Privacy Rights and Choices

Access and Control

Account Management

Update your personal information and preferences
Change your password and security settings
Manage your communication preferences
Download your order history and data

Marketing Communications

Unsubscribe from promotional emails at any time
Opt out of targeted advertising
Adjust cookie preferences through our cookie settings
Request removal from marketing lists

Data Subject Rights (where applicable)

Depending on your location, you may have additional rights:

Right to Access: Request copies of your personal data
Right to Rectification: Correct inaccurate or incomplete information
Right to Erasure: Request deletion of your personal data
Right to Portability: Receive your data in a portable format
Right to Object: Object to certain processing activities
Right to Restrict: Limit how we process your information

To exercise these rights, contact us via our contact page.

Data Security and Protection

Security Measures

We implement comprehensive security measures to protect your information:

SSL encryption for all data transmission
Secure servers with restricted access
Regular security audits and vulnerability assessments
Employee training on data protection practices
Multi-factor authentication for internal systems

Data Retention

We retain your information only as long as necessary:

Account information: Until you close your account or request deletion
Order history: For warranty purposes and legal requirements (typically 7 years)
Marketing data: Until you unsubscribe or object to processing
Analytics data: In aggregated, non-identifiable form for business insights

International Data Transfers

If you’re located outside our primary operating region, your information may be transferred to and processed in countries with different privacy laws. We ensure appropriate safeguards are in place through:

Standard contractual clauses with international partners
Adequacy decisions by relevant data protection authorities
Other legally recognized transfer mechanisms

Children’s Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will promptly delete it.

Cookies and Tracking Technologies

Types of Cookies We Use

Essential Cookies: Required for website functionality Analytics Cookies: Help us understand how you use our site Marketing Cookies: Enable personalized advertising and recommendations Preference Cookies: Remember your settings and choices

Managing Cookies

You can control cookies through:

Our cookie preference center
Your browser settings
Third-party opt-out tools
Device-level advertising settings

Note: Disabling essential cookies may affect website functionality.

Third-Party Links and Services

Our website may contain links to third-party websites or integrate with external services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before sharing any information.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will:

Post the updated policy on our website
Update the “Last Updated” date
Notify you of significant changes via email or website notice
Maintain previous versions for your reference

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices:

Regional Privacy Information

For EU/UK Residents (GDPR/UK GDPR)

VGR Direct is committed to complying with applicable data protection laws. Our lawful basis for processing includes contract performance, legitimate interests, and consent where required.

For California Residents (CCPA)

California residents have specific rights regarding their personal information. For detailed information about your California privacy rights, please see our California Privacy Notice.

For Other Jurisdictions

We comply with applicable privacy laws in all regions where we operate. Contact us for jurisdiction-specific information.

This Privacy Policy governs your use of VGR Direct services and supersedes any previous versions. By using our website or services, you acknowledge that you have read and understood this policy.