Contact Us
Your grooming journey matters to us, and we’re committed to providing exceptional support every step of the way. Whether you have questions about our products, need technical assistance, or want personalized recommendations, our dedicated customer service team is ready to help you achieve your perfect grooming routine.
How We Can Assist You
Product Guidance and Recommendations Unsure which VGR product is right for your hair type or grooming needs? Our knowledgeable team can help you find the perfect tools based on your specific requirements, styling goals, and budget.
Technical Support and Troubleshooting Experiencing issues with your VGR product? We provide comprehensive technical support to help you get the most out of your grooming tools, including setup assistance, maintenance tips, and troubleshooting guidance.
Order Assistance and Tracking Need help with your order, want to make changes, or track your shipment? We’ll provide real-time updates on your purchase and assist with any order-related questions or concerns.
Returns, Exchanges, and Warranty Claims Our customer service team will guide you through our straightforward returns process, help with product exchanges, and assist with warranty claims to ensure your complete satisfaction.
Business and Wholesale Inquiries Interested in VGR products for your salon, retail business, or bulk purchase needs? We offer specialized support for professional and commercial customers.
What to Expect from Our Support
Quick Response Times We aim to respond to all inquiries within 24 hours during business days, with many requests answered much sooner.
Expert Knowledge Our team consists of grooming enthusiasts and product specialists who understand both the technical aspects of our products and real-world styling needs.
Personalized Solutions We don’t believe in one-size-fits-all answers. Each response is tailored to your specific situation and needs.
Follow-Up Care We’ll check back to ensure your issue was resolved completely and you’re satisfied with the solution provided.
Before You Contact Us
Quick Self-Service Options You might find immediate answers in our comprehensive FAQ section, product manuals, or policy pages. These resources are available 24/7 and cover the most common questions we receive.
Have Your Information Ready To help us assist you more efficiently, please have your order number, product model, and any relevant details about your inquiry ready when you contact us.
Ready to Connect?
Fill out the form below with your question or concern, and we’ll get back to you promptly with a helpful, personalized response. Your satisfaction is our priority, and we’re committed to making your VGR Direct experience exceptional.
We value your time and will make every effort to resolve your inquiry quickly and thoroughly.